Throughout the terms and conditions, when we refer to ‘we’, ‘us’, ‘our’, etc, we are referring to Eraine Creative Sdn Bhd. When we refer to ‘customer’, ‘buyer’, ‘you’, ‘your’, etc, we are referring to the people who buy our products, use our services, or both. Your order with us indicates your acceptance of the terms and conditions. We reserve the right to make changes to these terms and conditions from time to time which will take effect from the date of posting on the website.
- Type of clothing and details of order
Customer must ensure the jacket style, design and quantity to be ordered and any other supporting information. After having all the information, send them via our contact form or walk-in to our showroom.
- Price quotation
Based on the details provided, Eraine Creative will quote the total price and any related cost to customer and explain the method of payment. Further process will continue once customer agree with the quoted price.
Customer is required to pay full payment for each order made.
Eraine Creative will issue an invoice for the total price of order, along with a receipt for the payment made at that time.
Order is only valid after payment is received.
For methods of payment other than cash and local bank transfer, some additional charges may apply.
- Confirmation on visual or graphic design of clothing
Eraine Creative will present to customer the visual or graphic design of the jacket that is ordered and customer must verify it. Order will only proceed to production after getting the confirmation from customer.
Generally we are unable to provide the same sample of product as what is being ordered before the actual production begins, unless the customer agrees to bear the cost of producing such sample.
- Change of order
Customer is not allowed to make any change to the order, such as changing the quantity or changing the clothing or design, after we received the payment and visual confirmation has been made.
- Cancellation of order
Customer is not allowed to cancel the order or request for refund after payment is made.
- Production period
It will take up to 8 weeks to complete each order, depending on the design, specification, quantity, and the production load at a particular time. Express order will be charged accordingly and subject to availability.
- Completion of order
We will notify the customer when their order is complete. Customer may come to our premise to pick up the clothing that is complete. We also provide delivery service to all around the world with considerable shipping charge.
Clothing that has been ordered and delivered cannot be returned unless for reasons of defect or error arising from our side.