What are Eraine Creative’s varsity jackets made of?
Our varsity jackets are made of high quality fleece fabric. Apart from that we also have several choices of fabric for the jackets and also for inside lining layer.

Can you deliver our varsity jackets once they are complete?
Yes, we can deliver your varsity jacket throughout Malaysia and all over the world.

Do you have a minimum order requirement?
Our minimum order requirement for group order is 20 pcs.

I want to order for my group. Can I mix colours and designs?
No, you cannot. For every group order, all the jacket colour, design, and specification must be the same. Only the sizes can be mixed.

Can I request for chenille patch or applique embroidery?
Chenille and applique embroidery are only available for order quantity above 50pcs. If below than 50 pieces, we will offer options regular embroidery  and printing only.

Do you make ‘ladies cutting’?
We only make unisex cutting.
In actual, the difference between the two cuttings is just that the ladies cutting is about two sizes smaller than the unisex cutting. For example, if you (ladies) want an S (Small) size jackets, you can choose our XS or XXS sizes.

How to create the design and place an order?
You can easily design your varsity jackets using our Varsity Jacket Online Designer App. After you have finished designing, you can directly send your design to us for a quotation.

Do you offer discounts for bulk purchase of jackets?
Yes, we do offer discounts for bulk purchase of jackets depending on the order quantity.

What is the turnaround time to complete an order?
The turnaround time to complete custom varsity jacket is up to 8 weeks, depends of our current conditions of the production. If the jackets can be completed early, we will inform you later.

How if I need the jackets urgently?
If customers really need the jackets urgently, we could try to arrange the production to complete within 1 month, but still depends on the conditions of current production, the jacket quantity and specifications. Extra charge may incurred for urgent order.

What is the payment process for group orders?
We require full payment and the balance is to be paid upon receipt of the jackets or before delivery. If customers can’t make full payment due to some reasons, we accept advance deposit 60% from the total price.

Will I be charged for delivery of the jackets?
Yes, shipping cost will be borne by customer and its cost is based on the total weight of the order and customer’s location.

What if my jacket does not fit?
Each jacket is custom made to the customer’s specifications and as such we cannot replace it or accept returns, unless the mistake comes from our side. Thus, we recommend you to read our standard size chart prior to purchase.

How to take care of my jacket?
We recommend you to dry-clean the jacket. If you want to wash it yourself, please read this guide: http://varsityjacketmalaysia.com/how-to-wash-fleece-varsity-jacket